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Not a great review.
Mine broke within the first few hours. The thermal cutoff switch kept tripping. Everything checked out (airflow, clearance, voltage, etc), so we suspected it was just a defective/too sensitive thermal cutoff switch (cutting out at too low of a temp).
Unfortunately, my research could not find any available parts. Called Dimplex, and they confirmed the defect and advised returning to Amazon (thanks Amazon for easy return!). Dimplex also confirmed that they don't make parts available for the heater and don't have a service center available to repair. Ie, this is a throw away heater series.
Glad I realized this now, while I could still return and buy another brand. Would have been really upset to learn this 5 yrs from now when something else broke.
My research showed that StelPro models come with parts list and parts are available through them, at least. I'm ordering one of those (too bad Amazon doesn't carry...).
Also note the unit seems nice, had it worked. But it does sit off the wall more than the pictures seemed to me.
Also, mine said made in France. Not USA as another post stated.
Good luck!
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This is the only one nice contemporary European looking heater made in USA.I was searching for heaters on-line since 2006, when I bought a house, and all the heaters available at Home Depot and Lowes are ugly baseboards with 300 years-old look. I understand, I am in Queen's New England, old-fashion area, but even on-line it was nothing.
Later I found Canadian Stelpro SC "Electronic Convectors", but they are expensive. I install them on my second floor.
This season I was going to buy a few more for my first floor and I did search again and I found this Dimplex heaters.
I was really surprised that it's American! Finally! Some progress in America!
I installed them (it's really easy) and I am using my programmable thermostat and external relays to control them. I simply set heater's thermostat to max.
It's been a month since and I am really pleased with look and performance. Quiet, fast, nice.
Thanks Dimplex!
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