List Price: $199.99
Sale Price: $176.93
Today's Bonus: 12% Off
This electric fireplace/heater was great until it completely fell apart under its own heat. It lasted about 2 or 3 weeks and then I noticed something looked wrong. I opened the door to investigate and the back plate had fallen forward. When I opened the door, the door is connected to a side plate and the whole thing just came off. When I looked at what had happened, I realized that underneath the exterior which is made to look like metal there is this stuff that looks like recycled cardboard. The heat just broke it down. And it just tore loose. When I tried to turn it over to find the serial number which the seller had requested, the fake logs that were on the bottom fell out. The whole thing just seemed to disintegrate from its own heat. The seller was decent and gave a refund and they will make the effort themselves of dealing with the manufacturer who did not readily respond. I have been buying through Amazon for over a decade and have never had a bad experience before. I have never had to return anything before. This is a completely defective product. I would not have given it one star but that is the lowest rating allowable.
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I initially bought a used Dimplex DS5629 on eBay. It was shipped in the original packaging via FedEx. When it arrived, a leg was broken and the mirror inside had exploded -glass everywhere including in my finger. The seller was kind enough to give a total refund. After that experience, I warily ordered another new unit from Ozbo on Amazon Marketplace. I chose the seller because of price and proximity figuring that the less far it had to go, the less chance for trauma. I received the item promptly, again via FedEx, and actually witnessed the driver take the item off the truck, slinging the box upside down over his shoulder and then almost sitting it down on its side in my garage. My heart sank even though there was no external damage to the box. When I took the item out of the box, I was relieved to see that it grossly looked fine except that the logset was slightly disloged. I set it up in the bedroom and repositioned the logset. It worked perfectly. Settling back in a chair to enjoy the show, I noticed that there was an asymetrical reflection off the mirror. So I opened the door and noted that the mirror, which is held in place by grooves in the sides of the cabinet, was partially dislodged. This was because one of the sides of the cabinet was slightly displaced outwards at its top. The fact that two screws that hold the sides to the front top metal bracket were never put in might have contributed. So I carefully relocated the mirror into its grooves and pushed the side of the cabinet back into place, securing it with the missing screws in the front and further beefing up cabinet integrity by adding angle brackets between the cabinet sides and top on the inside of the cabinet. So now everything is secure and looks as it should.There is no beef with the cosmetics of this item. It looks great, the heater works well, and the flame effect is outstanding. However had the mirror been totally disloged, this unit would have also been toast. This manufacturer needs to beef up cabinet integrity and/or packing and needs to VERY prominently display "Fragile" and "This Side Up" on the outside of the box so that FedEx won't sling it around like a sack of potatoes.
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