I saw a bad review on this product but I ordered it anyway. I figured they are all about the same and this was a good price. I was pleasantly surprised. The unit completed my first round of jerky in about half the time of my old round ronco. It also used only half the shelves, so next time I can do twice the amount of meat. I would give it five stars but I would have to wait to make sure it lasts.
All in all I would have to say no complaints.
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To begin, there was absolutely no packing materials to protect this item. Just the shipping box, unit and parts. Upon removal, I found that the food drying area housing was dented on one side. Also, some of the wires forming the screen to enclose the fan/heating elements were not seated in their frame properly so my finger was stabbed. The shipping box itself did not seem damaged, so maybe the unit was already damaged.
I could not find stamps/markings on any of the components indicating they were stainless steel although by the weight the unit itself probably is. The racks look like every other regular rack I've ever seen that wasn't supposed to be stainless steel and I don't know how to tell for sure.
The latches to attach the heating component to the drying area do not hold very tightly but since it remains stationary during drying I don't see that it would be a problem.
I tested all of the buttons and they worked fine.
I decided to test with a food thermometer. I was able to squeeze all trays in even with the dent. I set it to 155 degrees and left it on about 45 minutes and it never reached over 132 degrees nearest the heating unit.
I pushed the on/off switch to turn it off with no result. The button was already broken after about 5 uses and wouldn't depress so I had to just unplug it.
Perhaps, this worked great and was damaged during transit but I can never know since the shipper made no attempt to protect my costly purchase.
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I am really disappointed with Amazon for allowing this product to be on their site. I have always been satisfied with Amazon products, but this dehydrator is such an total waste of time and such a piece of crap, that I can't imagine why they would want to associate their name with this product. I read the other reviews about shoddy packing and defective product and I was hoping that this was an anomaly, but unfortunately this is not the case. Packaging was nonexistent and even the taping on the outside of the box was minimal at best. The right hand latch was broken off, the panel was bent and warped, and worst of all the unit wouldn't turn on. It would power up, but the fan didn't work and the heater wouldn't come on. The price was right for a broken down piece of junk...let me repeat this....JUNK. I have never wrote a bad review, but if you think you might be one of the lucky ones that might get a good unit, think again, this company and their product is a joke. They obviously are hoping you won't send their junk back to them. Save your energy, (this unit is heavy), save your money, and save your time.
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