List Price: $1,159.99
Sale Price: $927.99
Today's Bonus: 20% Off
The fireplace arrived damaged. The hinge for the glass was broken. I opened trouble tickets with the manufacturer. They told me that the hinge was not a replaceable item and closed my ticket. Not wanting to go through the return shipping nightmare I kept opening tickets and then they would close them. After the 3rd try my official statement was, I do not want to keep an item that the manufacturer will not stand behind. I will ship this back over a stupid hinge. Please escalate this. Within 2 days a lady, from within the US, called me and told me that she was shipping a hinge. What a nightmare!!!!!
Overall it is a little better than OK. The issue with electric fireplaces is that they do not give off the bright glow that lights a room. If you sat in front of this fireplace and I asked you "Do you like it?" Your response would be "Eh....its Ok, I guess". If I had it all to do over again I would have installed a vented gas insert. I am 100% sure of that. The vents are easy to install these days and I prob would have around the same money.
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