Nostalgia BCS-997 Stainless-Steel 3-Station Buffet Server Review

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I purchased this a few months ago. Within using it about 3-4 times, all 3 warming trays got holes which made the product useless. I contacted the manufacture and it took weeks and weeks of emails and voicemails before someone finally replied to my complaints of a defective product and sent me 3 replacement warming trays. All 3 replacement trays now have holes after 3 uses. Dont buy this product unless you want to only use it a few times and then wait weeks and weeks to get new trays. Waste of money. They should recall the item and offer full refunds.

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The Helman Group BCS-997 Stainless-Steel 3-Station Buffet Server with Separate Heat Controls and Glass Lids

My Buffet station BCS997 also came with a loose part and a handle that was not attached properly. I purchased the $64 option and was not surprised that this station was, in all likelihood, a "second".

After having the station repaired I was pleased that the individual heating controls work so well. I'm wondering if the problems the other buyers had were because of the low price option.

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I was very excited to get this buffet for Thanksgiving, but when I opened it up I was immediately disappointed when I saw that the middle heat control's was not poking out of the hole so that I could attach the knob. It was stuck behind the metal and I have not been able to pry it out.

I have not been able to utilize the middle station.

I guess I will just splurge a little next time and get a well made buffet that will last me for years.

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This is an excellent product that works good for small buffett feeding. The controls give you the opportunity to work whatever line you need.

Thanks!

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We purchased this 3-Station Buffet Server as a gift for my mother-in-law. As we helped open it and take it out of the box, we heard something rolling around inside.

After looking over the rest of the unit, we realized that one of the Burner Handles was loose. This was rather embarrassing as you would think the unit would be assembled properly and put through a Quality Check process. I have contacted Helman Group via email. Hopefully they will respond with how to get the unit repaired.