After 14 months the LED failed. I paid $38 for a replacement, which was sent without instructions. Edgestar service said, "I think it might just pop out." It actually is screwed in from behind.
By 15 months, I went to get a both of white wine from the 53 degree side to find it was about 80 degrees. Now neither side cools. Edgestar customer service couldn't guess what was wrong. They suggested, "Try Googling small appliance repair and your ZIP code." I was unable to find anyone familiar with repair of thermoelectric units. I should have suspected something with a cooling unit warranty of only 90 days parts & labor and 12 months parts. Anyone want a room temperature wine storage unit? It is pretty nice looking.
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I bought this product largely because it was the most visually appealing (i assumed they all were equally capable of cooling wine) and after about a year of ownership, half of the wine refrigerator broke and no longer cools the wine. It also makes a buzzing sound which is incredibly annoying and probably a fire hazard. I called Edgestar which was completely useless and could offer me no help. They actually had the nerve to tell me to find a local servicer on my own. Since i had no other alternatives, I decided to give it a shot and called 8 of them. Nobody would service an Edgestar product nor do an assessment of the issue so i could get reimbursed from my warranty company...which is another saga. The warranty services company is called Repairmaster. After approx 10 calls in to them, 4 promised call backs from supervisors that never happened i finally gave up and decided to just scrap the wine refrigerator and buy another one (they claim i'm going to receive a payment but as of this date it hasn't happened and i'm not holding my breadth). I'd also yield a note of caution on the website where i bought the product Compact Appliance since they obviously don't check into the products they are willing to sell or select warranty servicing companies that can deliver on a contract. All of these companies are relatively small and will undoubtedly be out of business if this level of product quality and service continue. PLEASE LISTEN TO MY ADVICE AND SAVE YOURSELF THE HEADACHE!!! I WASTED HOURS ON THIS!!! THIS IS THE FIRST REVIEW I'VE EVER WRITTEN IN MY LIFE --THAT IS HOW BAD AN EXPERIENCE IT WAS!!!
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