Buy EdgeStar 80 Can Built-In Beverage Cooler - Black/Stainless Steel

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We purchased this EdgeStar 80 Cooler in July 2012. Within weeks the temperature inside began creeping upward. We emptied the contents, and unplugged the unit, hoping to "reset" the thermostat. After a day we plugged it back in and it cooled down to 39 degrees. Again after several days the temperature began creeping up. We repeated the process, and noticed that there was ice forming in the back wall of the inside of the cooler. Over the next month we repeated the process, thawing and plugging back in.

We finally called the company today, Oct 24, and were told by the service manager that it only has a 30 days labor warranty. We would have to find our own refrigerator service person, have them look at it, and that person could call and order parts. Edgestar does not have service people they work with or recommend.

I explained that the unit had never worked properly, and he said there was nothing he could do, because the unit was more than 30 days old. He stated that the company was giving us "excellent customer service" by telling us to find our own service person.

The unit is worthless. The company, located in Austin TX is worthless. The service manager would not even direct my call to his superior, stating that I could call back as many times as I wanted, and he was the only person I would be able to talk to.

I had hoped that by buying a product made in the USA, it would be a quality company and service. Do NOT do business with this company.

UPDATE 9/2013:

After writing this review, and sending an email to the parent company, the "customer service" person sent me an email saying that if I would the refrigerator to Austin, they would do a repair. They would not send me a shipping container, or prepaid label. So I dragged it to FedX, paid $28 to have it boxed up, and sent it off. About 3 weeks later they shipped it back to me.

I had already replaced it with another brand, so I put it in storage for a while. My husband finally decided to take it to his office. He has been using it for about 4 months now, and it is working fine.

I still wouldn't recommend dealing with this company, however I felt it necessary to report that the refrigerator appears to be functional after repair.

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EdgeStar 80 can beverage cooler has great capacity and runs quietly. It has had some problems in the few weeks we have owned it with maintaining its gasket seal, so temps have risen. We otherwise like it.

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It looks nice and holds a lot of drinks, but over all I was hoping that the temperature would get lower than it does.

When the compressor kicks on it is rather noisy... I have it installed in my wet bar in my living room, and its louder than even my air conditioning. Over all its ok, but for the money I expected a little better quality.

Honest reviews on EdgeStar 80 Can Built-In Beverage Cooler - Black/Stainless Steel

I guess the bottom line is that this product simply did not live up to my expectations. I didn't by the least expensive models I found because I was afraid they would not maintain the desired temperature. This unit advertises a selectable range down to 38 degrees. Unfortunately, it has a thermostat that shows the actual temperature, which, in my experience is usually between 40 and 46 degrees, depending on the external temperature. To be clear, this unit is in an interior room in a very well insulated office building, but if the outside temp is over 8i0, the unit isn't going to be under 40.

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We considered several models. This unit fits perfectly, runs quietly and is here just in time for football season. Shipping was well protected.