This is a great thermostat when used in conjunction with remote access devices available through . It allows me to raise/lower temprature in the house from anywhere in the world, as long as I have internet access. Programming the system is a ittle complicated but worth the effort for someone who needs remote access.
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Nobody has ever bought this thermostat after checking reviews on Amazon. This is the sort of thing you mistakenly purchase when you trust the installer who recommends it to you. On the plus side, most features work. However, programming is clumsy, and you'll probably get stuck at some point as you try to make your way through the mediocre manual.
So now what? You call customer support. Except there is no customer support number. Go ahead, try and find one. If you work at it, you'll find that Totaline is owned by Carrier, which sounds like a reputable company. So call them. They won't talk to you about this thermostat. They say all support is provided by the installer. I suppose you could pay the installer for a service visit, but that would cost more than a good thermostat with proper customer support.
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I just had all new HVAC installed in the house, this is the thermostat that they sold me. I hate it. You should be able to set a thermostat for the temperature that you want the house (or room) to be right? You cannot perform that action with the Venstar t1900. If you want to use the Programme option, you can set a minimum temp (when you want the heater to come on) and a maximum temp (when you want the A/C to come on). What you end up getting then is an arithmetic average for room temperature. I thought that I would be sneaky and set the temps for 68°F and 72°F. That way the room would be 70°F. Right? NO. At 68° the heater came on, but the house heated up too fast and at 72° the A/C came on (it's still winter as I write this). So, I had to defeat the Programme feature, put it on Heat only, heater-on set for 68° and now I get temps from 71°-73°. At night now or when I leave the house I have to manually turn it down if I want to try to conserve energy. I love Honeywell thermostats. So I tried to contact Venstar to see if perhaps I misread the instructions. There is no customer service line (at all), but as a consolation you can send them a nice e-mail. No on-line tech chat. Nothing. So, if you have an office where it may be cold in the morning and then when all the people and machines are working you don't want it to get too hot Venstar may be for you. If you live in a home and want to try and conserve a little energy by utilizing a programme mode, Venstar may not be for you.
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