List Price: $299.00
Sale Price: $234.30
Today's Bonus: 22% Off
I purchased this unit a year ago and after falling in love with the look of the stove and somewhat realistic flame, I opted to purchase 2 more for Christmas gifts. During that first initial season of use,which was winter BTW, they worked and heated great! Even on the coldest of days it kept the room warm and toasty,to the point where the unit would need to be shut off.Thats not a complaint,just describing how happy I was with the unit...until.
Did not use the heater or flame for a few months and when it started getting chilly I turned it on and everything was working perfectly.
A few days later while using it, it had turned itself off and would turn back on. This would happen repeated times until the heater would not work at all. I contacted Dimplex (who are great to deal with!) and told them what had happened and they sent me a replacment part at no charge! I was very pleased as the heater had just gone out of its 1 year warrenty. As I said, I am very happy with Dimplex's customer service. The replacment part arrived but did not fix the problem. While I had the heater apart I did notice a wire that had become detatched from a connector to the main power supply. The end was corroded and had shorted out. I haven't contacted Dimplex yet, but will after the holidays. I would love to give this heater a 5 star, but after having problems with 2 of the 3 heaters, I can't confidently give a 5 star. The second heater no longer heats and Dimplex has also sent replacment parts for that at no charge as well.
I have no complaints with the company as they have been fair through all of this, but I just can't recommend this particular product.I expected more than one year of use without any problems.
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Bought this electric fireplace stove after purchasing another brand from another company that arrived damaged, two times in a row. This stove from Amazon arrived quickly and was in perfect condition. The stove looks great, very much like a wood stove we had owned many years ago, and it works well. We have a very large unheated bedroom, which reaches a chilly 45 degrees some winter mornings, so we need some type of supplemental heat. In the past we had used a small heater that worked reasonably well, but decided to get one that had aesthetic appeal as well. This Dimplex fits the bill! Because the room is so large it is important to be able to direct the heat where needed, vanity, bed, etc. The stove is light enough to carry and the cord is long, but to facilitate the ease of moving I purchased a reasonably priced small 36 X 18 flatbed dolly to put it on. My plan is to make it look like a hearth by using some left over stone-designed floor covering.
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