Discount Dimplex Addison DFP69139W Electric Fireplace Mantle with Firebox

Customer Ratings:

My Wife ordered this item

At first I thought it was too expensive for the price

Man was I wrong . This is absolutly beutiful and adds to our home .

Assembly was simple and well spelled out

It works just as advertised . Heats our room in an instant . The kids love the flame and the heat . My oldest like that she can sit in front and not smell smoke. Everyone compliments it . Not only is it beutiful but Amazon customer service saved the day .A little back story . We ordered this fireplace as our home did not come with a fireplace . My children wondered how Santa was going to deliver the presents . Just days before Christmas Amazon contacted me to advise that the original shipment would need to be replaced due to the carrier error . Just in the nick of time , no pun intended , the fireplace arrived and Santa delivered . Thanks Amazon

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We are really pleased with our fireplace. It looks great in our living room. We live in a small townhouse, and the fireplace keeps the living room toasty. The heat output begins immediately to move the ceiling fan on it's own, as the heat rises. The furnace now rarely runs. The bedrooms are cool, which is how we like it. We live in South Carolina, so winter nights are cool but not frigid. Our electric bill (furnace is an electric heat exchanger) was less than expected last month. Will continue to evaluate this as the winter progresses. So far, very happy with this purchase.

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If you buy a Dimplex product, cross your fingers that nothing breaks because if you have to call their customer service/technical support you are in for wild ride. It will take you about 2 hours on hold to get through to a live rep (who has that luxury??). They'll tell you it's their "busy season" meaning it's wintertime (duh!)

Now, if you're lucky enough to actually get through to a live rep, cross your fingers again that your problem wont require them sending out a rep to fix it, because you will be told to expect a call in one-to-two-days to set up an appointment (they wont give you the number to call yourself, you must wait for the call). But then the call doesn't come and you realize that your only recourse is to call Dimplex. Now your back to going on hold for two hours again.

The good news though is that if your fireplace breaks down in the middle of summer when you don't use it, you'll be able to get right through to one of their reps.

Honest reviews on Dimplex Addison DFP69139W Electric Fireplace Mantle with Firebox

I love my fireplace, it is beautifully made and keeps my living room warm. My heat is in the ceiling so it always seemed cool. Now in the evening I turn the furnace way down and the fireplace keeps the room very comfortable. I highly recommend it. It was very easy for my son and daughter in law to put together, maybe took 1/2 hour and it is beautiful.

Find helpful customer reviews and review ratings for Dimplex Addison DFP69139W Electric Fireplace Mantle with Firebox

This product is beautiful, was easy to assemble (30 minutes) and produces real heat. I am thrilled with this purchase. The remote is convenient and allows you to have just the visual fire, or fire with heat. I love the high quality of this product. I considered some cheaper options but I am glad I went with the best.