Reviews of EdgeStar Full Size Kegerator and Keg Beer Cooler

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List Price: $599.00
Sale Price: $499.00
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I bought this as my first Kegerator, it came fairly quickly "about a week earlier than they had estimated". Setup was fairly simple, but had a few kinks. I had to reseat the tower hosing on the plastic ring it was mounted on as it was crooked, and the tap handle was missing. I was'nt very angry with the missing handle what I did was going to a local store and bought a "Shift Knob" that was really nice for my handle. The system came with the empty tank and the gauges I needed, I had to search alittle for a place that would fill that tank. When I did find a place to fill it it only cost about 15 bucks. so 25 bucks later I had a functioning kegerator. Overall I am very happy, who would'nt when they can have a nice cold draft at home?

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I read tons of reviews so knew what I was getting into and had some concerns from other reviews that turned out fine.

Temperature It is true that the kegerator was not getting cold enough but like many reviews mentioned all you have to do is call or email Edgestar and they will send you a pdf explaining how to take the casing of the thermostat and dial it down colder. The first time I went too far and my lines were freezing so i just brought it back a little and perfect.

Assembly When I was done I had a few pieces left. Not sure what they are for. Maybe if you want to convert to just a refrigerator with no tap. Biggest complaint with assembly was the bottom casing of the unit was slightly overlapping the hole that one of the casters screws into. I put a phillips head on there and tapped it with a hammer enough to shift it over. Didn't feel like taking the time to send it back over this and was confident I could remedy it myself but still a little disappointing the products actually go out like that.

Noise At first I didn't notice any noise above the noise any other refrigerator makes. I know notice some louder noise at times when I guess the unit is kicking on hire to maintain the temperature. It doesn't bother me but I wanted to mention it. I am watching TV right next to the thing and the noise really isn't any issue

CO2 The manual recommends up to 12 psi. I found that way too high and was getting wild beer. I start my keg more around 4-5 and then increase if necessary.

Keg sizes I have read a few reviews noting that the unit will not fit a standard size half barrel. I cannot speak to that as I am using only for homebrewing and have corny kegs in mine. I did notice someone say that their corny keg isn't fitting vertically which I was surprised by. Mine fit fine. I am wondering if it has something to do with the tap. I just have the gas line in and beer line out attachments on mine.

That's all the specific things I wanted to address and have seen in other reviews. I have had the unit for about 4 months now and am very happy so far. I knew getting into it I wasn't going to be using half barrels so had no concern about that and was confident I could get the unit colder which was no problem with the pdf Edgestar emailed me. I love being able to get cold draft beer at home and it saves me a ton of time from bottling all of my homebrew. Just remember to clean your lines regularly. I think this is a great value at the price it's listed. You can pay more and not have to deal with a few hiccups but I was glad to save some money.

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Easy set up. You will have to buy a european sanky (tap) is you want to buy some european kegs, but other than that, it is great. It comes with an empty aluminum tank for the CO2. A lot of places will exchange the tank instead of filling it. Make sure they exchange it with another aluminum tank. Steel tanks can give off a rusty taste.

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This unit would not get cold. I sent them an e-mail through their website and they sent me instructions on adjusting the thermostat. Still not cold, in fact 20 degrees hotter. Went from 55dF to 75dF. Called them, they said I had ruined the thermostat and charged me $58 for a new one, plus $9 shipping, though their website, livingdirect.com had the same replacement thermostat for the same price with free shipping.Thermostat arrived, no instruction for installing. Involves taking the panel off back interior of unit and removing a probe from clips in the panel. then removing about 20" of a plastic sleeve from a flexible copper probe, reinstalling the same plastic sleeve on the new probe (VERY DIFFICULT), then reclipping the probe end to the clips and reinstalling the back interior panel. Then plugging in the wires. I called them and asked for instructions. Tech guy said he didn't have any instructions. I then asked why I was charged for a new thermostat for a unit under warranty. He said he would send me the return shipping labels to return the unit, I had to have original packaging or double box the unit in packaging I provided. He also said he didn't think I was capable of installing the thermostat. Online search reveals boxes to ship the unit back cost $60. I wasn't willing to spend that, so I installed the new thermostat. Still not cold (75dF). Then I called an appliance repairman who said the heat exchanger had a restriction in it and was defective, and it would cost more than the unit was worth to repair it. I advised EdgeStar about the cost of the shipping boxes and the diagnosis and they still refused to help.

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We recently purchased the EdgeStar full size kegerator. Once assembled, we plugged it in and it would not cool down. We tried letting it sit for a few hours and then tried again to no avail. The compressor will kick on but there is no cool air circulating and the 1/4 keg we purchased is now becoming skunk. We called the company for help and they were the rudest, most unhelpful customer service people that we have ever dealt with. They do not have any servicing options available and we ( the customer) are required to ship it back at OUR cost in the ORIGINAL BOX and if there is any damage made while in transit back we're responsible for that also. The two people that we spoke with at EdgeStar were surly, disrespectful, and wanted to get us off the phone rather than do their job and help us. They claimed that they couldn't find our file or our purchase history when we became annoyed, they finally "found" our order. We DO NOT recommend doing any business with these people.

Their "helpline" is 866-319-5463. If you wanted an idea of their customer service before you purchase this item we encourage you to call and experience it for yourself. The only thing that we can be certain of is frustration.

Thank you for your time.